REFUND AND RETURNS POLICY
We’re confident you’ll love ZALTY. But if something’s off, we’re here to help.
Returns
Due to the nature of food supplements and hygiene regulations, we do not accept returns of opened or used products.
Unopened and unused products may be returned within 14 days of delivery, provided they are:
In their original, sealed packaging
Unused and undamaged
Purchased directly from our site – www.zalty.eu
To initiate a return, email us at support@zalty.eu with your order number.
Return Shipping
Customers are responsible for return shipping costs unless:
The product arrived damaged
There was a fulfillment mistake on our end
We recommend using a tracked shipping method.
Refunds (if eligible)
Once your return is received and inspected, you’ll be notified via email. If approved, your refund will be issued within 5–10 business days.
Please note:
Shipping fees are non-refundable
Opened or tampered items will not be refunded
Non-Returnable Items
We cannot accept returns for:
Opened or partially used sachets or boxes
Subscription orders that have already shipped (see our Subscription Policy)
Promotional items or sale bundles
Products not purchased through our website
Damaged or Incorrect Orders
If your product arrived damaged or incorrect, please email us within 48 hours of delivery with:
A photo of the item(s)
Your order number
We’ll make it right.
📩 Contact Us
For any questions about returns or refunds, please contact us:
📧 support@zalty.eu
See our full Terms & Conditions